Outstanding care for Very Important Pets
01275 832410

Comments and complaints

Highcroft Veterinary Group is one of the leading small animal veterinary practices in the South West and we aim to provide the very highest standard of veterinary care and service to all our clients and their pets.


The practice is keen to hear all your comments or ideas in order to improve these services wherever necessary. There are Comments forms available at our Keynsham and Whitchurch branches, along with boxes to post them into. Alternatively we would be happy to receive these either by email: enquiries@highcroftvet.co.uk, or by letter to the Practice Manager at 615 Wells Road, Whitchurch, Bristol BS14 9BE.


If you should have any problems please tell a member of staff preferably the person in charge of your animal's care - they may be able to resolve your concerns quickly there and then.

Alternatively, please write to our Practice Manager who is responsible for client care at 615 Wells Road, Whitchurch, Bristol BS14 9BE.

If you should have a problem please let us know as soon as possible, and with full details, as this will help us investigate the complaint properly.

The practice will always endeavour to deal with any problems as soon as possible and if there is likely to be a delay in dealing with the complaint (eg if the member of staff involved is away) the practice will let you know.

The practice will always try to resolve any problems.

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Specialists and Referrals

Highcroft Veterinary Referrals provides an exceptionally high level of expertise and service. The team includes some of the most highly qualified vets in their fields.

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Open 7 days

You can visit us at our Whitchurch Vet Hospital and Surgery 7 days a week for routine consultations, at no extra cost and regardless of which branch you are registered with. See our surgery opening times.

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What our clients say

We love receiving feedback from the pets we treat via their owners. Read what other clients have said about us and please leave us your comments.  All are welcome.

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Pet gallery

Visit our gallery - a treat for all pet lovers - and upload a favourite photo of your pet. 

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