Receptionists
WELLS ROAD, WHITCHURCH
Fay Taylor
Reception Manager
Fay joined Highcroft in 1995, and holds a receptionist certificate along with a number of other qualifications related to her work.
As Reception Manager Fay trains and supports our reception staff and helps co-ordinate the day to day running of the branches.
Jayne Redgers
Senior Receptionist
Jayne joined Highcroft in 2001 and is now our Senior Receptionist, supporting the team and looking after the waiting area at our Whitchurch hospital and surgery.
Jayne is also a Hill's Pet Nutrition Counsellor offering advice to our clients on the appropriate diet for their pet's age and lifestyle.
Jayne is actively involved in dog agility training and runs classes in the local area.
Clare Nash
Clare joined Highcroft in 1995 as a receptionist at our Whitchurch hospital and surgery, and has several certificates and qualifications related to this role.
More recently she has taken on an additional role helping our office staff with administration for the practice.
Margaret Brown
Margaret has been with the practice since June 1998. As well as looking after our clients and their pets on reception, Margaret ensures that the practice is well stocked with pet foods, consumables and accessories.
She is also a fully trained Bereavement Counsellor offering support and comfort to clients who have lost their pets, and holds advanced certificates in Small Animal Nutrition from Hill's Pet Nutrition.
Erica Grace
Erica joined Highcroft in 2004 as an evening and weekend receptionist at our Whitchurch hospital and surgery. Again, it is thanks to Erica and her 'out of hours' colleagues that we are able to run our evening and weekend surgeries.
Mandy Hawker
Mandy joined Highcroft in 2008 as a daytime receptionist at our Whitchurch hospital and surgery. Since then she has taken on the role of Pet Health Scheme Administrator aswell as keeping her hand in on reception one day a week.
Lesley Moore
Lesley joined Highcroft in 2007 as a part time receptionist at Stockwood, and at our Whitchurch hospital and surgery.
Lesley looks after clients and their pets in reception and generally helps to make sure that the surgery is running smoothly.
Tanya Whittle
Tanya joined Highcroft in 2008 as a weekend and evening receptionist at our Whitchurch hospital and surgery.
Pam Bartlett
Pam joined the evening and weekend reception team at our Whitchurch hospital and surgery and 2009.
Gill Tooze
Gill joined the reception team in 2009. She has, since then, transferred to the Pet Insurance Department, helping clients with their pet insurance claims. Gill also helps out on reception at our Whitchurch hospital and surgery at weekends.
Holly Robinson
Holly joined the reception team in 2009 and is based at our busy Whitchurch hospital and surgery.
Deborah Smith
Deborah joined us in 2010 as a part-time receptionist at the Whitchurch hospital and surgery.
DUCKMOOR ROAD, ASHTON
Joyce Durbin
Joyce is our receptionist at Ashton. She joined Highcroft in 2003 having previously worked at the Bristol Dogs Home.
Joyce ensures the smooth running of the Ashton practice and helps our vets in the surgery.
She is also a Hill's Pet Nutrition Counsellor offering advice to our clients on the appropriate diet for their pet's age and lifestyle, and making sure that the surgery is fully stocked with appropriate pet accessories and consumables.
She has been nominated by clients for the Veterinary Receptionist of the Year awards for the last four years.
Marie Johnstone
Marie joined Joyce on reception at our Ashton surgery in 2009, looking after the clients and pets, and helping the vets in surgery.
WICK ROAD, BRISLINGTON
Kim Davis
Kim joined Highcroft in 2005 as the main receptionist and auxiliary nurse at our Brislington surgery.
Kim is also a Hill's Pet Nutrition Counsellor offering advice to our clients on the appropriate diet for their pet's age and lifestyle and making sure that the surgery is fully stocked with appropriate pet accessories and consumables.
Kim has been nominated by clients for the Veterinary Receptionist of the Year awards for the last five years.
Lucy Pickering
Lucy joined us in 2010 as a part time receptionist at Brislington, looking after the clients and their pets and helping the vets in surgery.
HOLLWAY ROAD, STOCKWOOD
Pauline Hellin
Pauline is our receptionist at our Stockwood branch surgery. She joined Highcroft in 2005 and, as well as looking after clients on reception, Pauline assists the vets in the surgery and generally helps to keep this busy surgery running smoothly.
She is also a Hill's Pet Nutrition Counsellor offering advice to our clients on the appropriate diet for their pet's age and lifestyle, and making sure that the surgery is fully stocked with appropriate pet accessories and consumables.
Carol Dallimore
Carol joined us in 2010 as a part time receptionist at Stockwood, looking after the clients and their pets and helping the vets in surgery.
KEYNSHAM VETERINARY CENTRE
Teresa Thatcher
Teresa joined Highcroft in 2006 as our afternoon receptionist at Stockwood, moving to our Keynsham branch in 2007.
Teresa looks after clients and their pets in reception and generally makes sure the surgery is running smoothly.
Jean Marsh
Jean joined Highcroft in 2007 as our afternoon receptionist at Keynsham whilst Debbie is on maternity leave.
Jean looks after clients and their pets in reception and, along with Teresa, helps the surgery to run smoothly.
Debbie Parry
Debbie joined Highcroft in 2006 as a receptionist at our Keynsham surgery.
Debbie is used to working with animals and has a BTech in Animal Care. She looks after clients and their pets in reception, offering help and advice where she can.
Stacey Cripps
Stacey joined us in 2010 as a part time receptionist at Keynsham Veterinary Centre, looking after the clients and their pets and helping with the general running of the surgery.
