Outstanding care for Very Important Pets
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Outstanding Service Awards

15 ‘Outstanding’ awards for Highcroft, from the Royal College of Veterinary Surgeons!

During it's 2016 inspection Highcroft achieved a total of 15 Outstanding awards from the Royal College of Veterinary Surgeons (RCVS). The awards are part of the RCVS Practice Standards Scheme which Highcroft has been part of for many years*.

Much like the Ofsted grading system for schools, practices can be awarded ‘Outstanding’ or ‘Good’ in areas such as:

  • Client Service
  • Inpatient Service
  • Diagnostic Service
  • Emergency and Critical Care
  • Patient Consultation Service
  • Team and Professional Responsibility

 

All 12 surgeries entered the Client Service Award and all 12 achieved ‘Outstanding’. 

Each was visited by an Inspector who appraised them on number of areas, including: the information available to clients in the reception areas; how well feedback from clients is monitored and dealt with; how the staff would deal with certain situations; the advice the staff give to our clients; and much more.

Three more Outstanding awards for the 24hr hospital

In addition to the Client Service award, Highcroft’s 24-hour hospital in Whitchurch applied for Inpatient Service, Emergency and Critical Care and Diagnostic Service – and achieved ‘Outstanding’ for each.

This is a fantastic achievement for everyone at Highcroft, and well deserved recognition for the work that they do.

For you, our clients, it’s reassurance that Highcroft is dedicated to giving you and your pets the very highest standards of care.

 

*Each practice is rigorously inspected every four years to ensure that it is working to the highest standards of veterinary care. At the last hospital inspection, we were awarded the highest accreditation and described by the Inspector as ‘an exceptional practice’, the best he’d ever seen!

For more information about the RCVS Practice Standards Scheme click here.


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