Outstanding care for Very Important Pets
01275 832410

Office and support staff

We are here, behind the scenes, to help ensure the smooth running of the practice. We include the insurance department, accounts, communications, marketing, customer services, health and safety, human resources and practice management.


Kirstan Badcock
Insurance Nurse

Kirstan joined Highcroft in 2003 to support the vets at our Stockwood surgery and run nurse clinics. She transferred to our main hospital and surgery in Whitchurch in 2010 and to the Insurance Department in 2017.  In her spare time (if you could call it that) Kirstan is run off her feet with four boys and a dog. 


Jodie Gold
Practice Manager

Jodie is Practice Manager for our Silva House, Haycombe, Weston, Frome and Batheaston surgeries.

Jodie first joined Highcroft in September 2014 as a Receptionist for Highcroft Veterinary Referrals, our Specialist service based at the hospital in Bristol. She was promoted to Senior Receptionist in 2015.

Jodie has two rescue ponies which take up most of her spare time .... and cash.



Julie Brodie
Practice Manager - Longwell Green area branches

Julie is Practice Manager for our Longwell Green, Keynsham, Stockwood and Brislington surgeries. She first joined Highcroft in February 2014 and gained hands on experience in many of our branch surgeries in the lead up to becoming our Head Receptionist at Shirehampton Village Vets. In Jan 2015, Julie took on the role of Head of Reception, responsible for all the receptionists across the group.

Julie has a Westie who is 'very spoilt'. In her spare time Julie enjoys dining out, cinema and reading.


Martha Milliner
Hospital Manager

Martha joined Highcroft in December 2014 as a laboratory technician to run our state-of-the-art blood sampling laboratory at our hospital in Whitchurch. With a special interest in cytology, the structure and function of cells and microbiology, looking at micro- organisms, she made the lab run like clock-work.

Martha has since been promoted to Hospital Manager of Highcroft Veterinary Hospital and Referral Centre, assisting our Hospital Director in the smooth running of the practice.

Outside of work, she loves horse riding and has two dogs - Olive, a Italian Spinone and Trevor, a French Pointer.



Gill Tooze
Practice Manager - Bristol branches

Gill joined Highcroft in 2009, initially as a Receptionist and then progressed through our Insurance team and Marketing Department. After a varied workload and plenty of experience over the years, Gill has since been promoted to Practice Manager for our Eastville, Shirehampton and Ashton surgeries.

Outside of work, Gill enjoys playing tennis and has two cocker spaniels, Willow and Hector.



Kate Belgium
Group Support Administrator

Kate joined Highcroft in June 2015 as a part time Administrator in our Whitchurch Hospital and surgery. Kate's helps out on Healthy Pet Club admin and processes pet insurance claims.

Outside of work Kate has a Lhasa Apso called Smithy and a cat called Lulu. Kate also enjoys skittles, socialising and eating out.


Amy Coles
Pharmacy and Consumables Stock Manager

Amy joined Highcroft in September 2014 in the role of Pharmacy and Consumables Stock Manager. She is based at our Whitchurch Veterinary Hospital and surgery and is responsible for all ordering, stock control and pharmacy legislation.

Outside of work she has two horses called Bronnie and Bubbles, a cat called Lola and a kitten called Elvis and is interested in anything horsey.


Jessica Lawson
Group Support Administrator

Jess joined our Group Support administration team in February 2016. She covers our Healthy Pet and insurance department and is also involved in organising staff rotas.

Outside of work Jess has a Scottie dog called Billy and enjoys going on walks with him, watching films, socialising and reading.


Mandy Lewis

Mandy joined Highcroft in February 2012 as a part time telephonist/receptionist to help with the increasing number of calls and visitors to our Whitchurch hospital and surgery. Mandy helps with booking appointments, answering client queries and looking after pets and their owners in reception.


June Long

June joined Highcroft as a telephonist in January 2008.

As well as answering the telephone at our Whitchurch Hospital and Surgery, June prepares all various information packs and goody bags for our clients and helps prepare all our mailings.


Jean Marsh
Group Support Administrator

Jean joined Highcroft in 2007 and initially worked as a part time receptionist in our Ashton surgery and Keynsham Veterinary Centre. Jean's is now a Group Support Administrator looking after our pet insurance claims and our Healthy Pet Club.


Jackie Phillips

Jackie joined Highcroft in 2011 as one of our part time receptionists. She works at our Whitchurch hospital and surgery and looks after clients and their pets in reception and also answers the phone and deals with client appointments and queries.



Angela Sims

Angela joined Highcroft in 1996 as a receptionist at our Whitchurch surgery.

In 2000 Angela helped set up our Pet Insurance Department at Stockwood.  Angela is now back at Whitchurch using her valuable experience to help with the heavy load of administration here at 'head office'.


Deborah Smith
Pet Insurance Advisor

Debbie joined us in 2010 as a receptionist at the Whitchurch hospital and surgery.  She has since become Pet Insurance Advisor in our Insurance Department at Whitchurch and part-time receptionist at our Ashton surgery.


Wendy Valuto

Wendy joined Highcroft in February 2016 as a telephonist at our busy Highcroft Hospital and Surgery at Whitchurch.

She has a Westie called Daisy who is a grand old lady at 13.

Wendy enjoys reading autobiographies and taking holidays in Dorset.


Kelly Wiltshire
Pharmacy Assistant

Kelly joined Highcroft in December 2013 as a part time receptionist/telephonist is based at our Whitchurch Hospital and surgery. In 2015 she transferred to help our Pharmacy and Consumables Stock Manager and is now our Pharmacy Assistant. 

Kelly has a dog called Birt,two cats called Georgie and Cat and three rabbits called Willow, Iris and Silvie. She is a keen supporter of rabbit welfare and helps out at a local rabbit rescue.

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Specialists and Referrals

Highcroft Veterinary Referrals provides an exceptionally high level of expertise and service. The team includes some of the most highly qualified vets in their fields.

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Open 7 days

You can visit us at our Whitchurch Vet Hospital and Surgery 7 days a week for routine consultations, at no extra cost and regardless of which branch you are registered with. See our surgery opening times.

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What our clients say

We love receiving feedback from the pets we treat via their owners. Read what other clients have said about us and please leave us your comments.  All are welcome.

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Pet gallery

Visit our gallery - a treat for all pet lovers - and upload a favourite photo of your pet. 

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